Guanghao Safety Technology Co., Ltd

 Hotline: 400-9904-119

Service Philosophy

   In order to truly realize the purpose of "serving for users, being responsible for users, and satisfying users", Guanghao makes the following promises to users regarding product quality and service:
   1. Our company guarantees that the production links will be strictly implemented in accordance with the ISO9001 quality assurance system. No matter in the product design, manufacturing, product inspection process, we will closely contact users and owners, feedback relevant information, and welcome users and owners to visit me at any time Company tour guide.
   Second, the equipment and products supporting the key projects are guaranteed to be delivered in accordance with the requirements of the contract. For those who need technical services, professional technical service personnel will be sent to participate in the unpacking acceptance and guide the installation and commissioning work until the equipment runs normally.
   Third, guarantee to provide users with excellent pre-sales, in-sales and after-sales services, and provide users with a comprehensive introduction to the performance and use of the product, and provide relevant information. It is obligated to invite the buyer to participate in the technical design review of the supplier when necessary.
  Four. According to user needs, organize business training on equipment installation, commissioning, use and maintenance technology for the buyer. Carry out quality tracking and user visits to key users, and continuously improve product performance and product quality according to user needs in a timely manner.
   5. The equipment (product) runs for twelve months as the warranty period, and Guanghao is responsible for the quality problems during the warranty period, and implements the "three guarantees" (repair, replacement, and return) for the products.
   Six. For products that exceed the "three guarantees" period, we guarantee to provide maintenance parts and provide maintenance services according to user needs. The accessories and wearing parts of the product are provided at a preferential ex-factory price.
   Seven. After receiving the information on the quality problems reported by the users, reply within 2 hours or dispatch service personnel to arrive at the scene as soon as possible to ensure that the users are not satisfied and the service will not stop.

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